The Opportunity

You will oversee all center operations and serve as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to: Associate Director of Operations (ADO)

Direct Reports: All center positions except quality personnel

The Role

RESPONSIBILITIES:

Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
Escalate quality concerns to the Associate Director of Operations.
Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
Support audit processes by addressing findings with an action plans and maintaining a state of constant inspection readiness.
Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
Manage local marketing and advertising activities to ensure understanding of promotional goals.
Represent the center in the local community and with local partners, vendors, and media outlets.
Safeguard the confidentiality of all employees, donor, and center information.

KEY DELIVERABLES:

Reduce operational waste, losses, and variability by implementing lean practices.
Enhance digital and operational capabilities aligned with CSL's roadmap.
Foster a world-class environment for employees, donors, and communities.
Ensure safety through rigorous quality control, donor screening, and safety audits.

Your skills and experience

Education

Bachelor's Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience

Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.

Additional Requirements

Knowledge of industry regulations and compliance practices
Proficiency in English (written and verbal)

Physical and Mental Requirements

Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
Standing and walking required up to 100% of the time.
Occasional overnight travel (up to 10%).
Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.

#LI-Onsite

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

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